>Services > Support & Advice

Support Without Being "In Your Face"

Innov8 delivers advice, support and ongoing productivity advice for our clients by way of our CLIENT ONE support contracts.  . 

 Now Available:  Full System Outsourcing

The Innov8 Points of Difference

Forrester* released last month their latest evaluation of ECM suites.  The results resoundingly state that industry professionals that drive ECM evaluations want five key items from their ECM suites:

• A single vendor that provides ECM tool breadth.
• An ECM platform they can build an IT skill set around.
• A low-cost way to make content management available to everyone.
• One place to go to mitigate content-related risks.
• A way to put content into context for people.

Innov8 delivers all of the above and remains committed to evolve our business in a way that will directly assist the success and productivity of our clients.  In addition, our R & D department continually grows our technology toolkit by way of extensions and modules.  These widen the scope of assistance we can deliver in areas such as cost reductions, safety improvements, contractor management, and information accessibility in your enterprise.

Support in the best interest of your business and budget

We continually ask our clients what they like/don't like and would like in the future from us.  They most often ask us to keep a watchful eye on their solution remotely and visit only when the situation calls for it.  This formula keeps them working productively and does not wear out our welcome as their Solution Partner.  Of course, there is no absolute in the way we provide our service to you.  You will receive the best advice and assistance that best suites your budget and operating environment. 

In our "Business Discovery" phase prior to designing your Solution, your situation is fully assessed on the basis of your technical, training and, business process situation.  This process ensures that when your begin using the tools, they exactly mirror your business, your staff competency and it has the flexibility to grow with the long term plans of your organisation. This also allows us to initially get to know you, your staff and your business and understand how you would like us to best take care of you.

You will always be in control of the way we take care of you.  You receive regular and easy to understand reports to tell you what we have done behind the scenes and include any suggestions which may assist your users and the people supporting them.

Innov8's Ongoing Envolvement

While ECM is very useful, it can only evolve with your business and available technology by allowing us to support you in taking care of it.  We teach you to drive your solution and revisit you twice a year to install your free updates and teach you the new features. 

In this way your Solution will always keep you as productive as possible and able to take advantage of the continually advancing system functions and features.  Our monthly support contracts provide you a help desk, ongoing system health-checks and immediate assistance in the face of more complex issues. By keeping a remote eye on the system and understanding any issues you may be having, we can teach you how to correct them yourself for the future.

 We structure our support contracts to your very unique requirements and budget.

If you would like any further information or would like to speak to an ECM Specialist Contact us